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Terms & Conditions

  1. Accent Tools. Limited (Representing HiKOKI NZ) Private Box 302 012, North Harbour, Auckland 0751, New Zealand. is referred in these terms and conditions as “HiKOKI NZ”, “we”, “us” and “our”. Reference to “you” and “your” mean the user of this website, HiKOKI’s customer and/or purchaser of goods.
    The trademarks and logos displayed on this site are trade marks of HiKOKI’s parent company in Japan, Koki Holdings Co., Ltd. (except where indicated). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of HiKOKI NZ.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of HiKOKI NZ.
  3. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between HiKOKI NZ and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand or any other court having jurisdiction in New Zealand as may be nominated by HiKOKI NZ. This site may be accessed throughout New Zealand and overseas. HiKOKI makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.
  7. HiKOKI NZ reserves the right to end promotions before the advertised closing date.
  8. This website service is used as a product catalogue only website. It does not indicate product availability, stock levels or if a product is in stock. We try our upmost to keep data relevant and up to date.

Using the Website

  1. Accent Tools. Limited (Representing HiKOKI NZ) Private Box 302 012, North Harbour, Auckland 0751, New Zealand. is referred in these terms and conditions as “HiKOKI NZ”, “we”, “us” and “our”. Reference to “you” and “your” mean the user of this website, HiKOKI’s customer and/or purchaser of goods.
    The trademarks and logos displayed on this site are trademarks of HiKOKI’s parent company in Japan, Koki Holdings Co., Ltd. (except where indicated). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of HiKOKI NZ.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of HiKOKI NZ.
  3. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between HiKOKI NZ and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand or any other court having jurisdiction in New Zealand as may be nominated by HiKOKI NZ. This site may be accessed throughout New Zealand and overseas. HiKOKI NZ makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.
  7. HiKOKI NZ reserves the right to end promotions before the advertised closing date.

Privacy Statement (Warranty & Service Forms)

Accent Tools Limited (Representing HiKOKI NZ) may collect and use your personal information to provide you updates on latest products and services, to analyse and research on customer’s choice on products, to provide products and services you have requested and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, HiKOKI NZ may disclose your personal information to its related bodies, business partners or third parties. Some of the recipients are located overseas, including Japan, Australia and Europe.

If HiKOKI does not collect your personal information, then it may not be able to fulfil the Purposes.

Our privacy policy, located at http://www.hikoki.co.nz/support/privacy-policy, contains information about how you may access and correct your personal information held by HiKOKI NZ, and the privacy complaints handling process of HiKOKI NZ.

You may contact HiKOKI NZ at enquiries@hikoki.co.nz.

If you wish to receive information and updates about HiKOKI’s products and services, please tick this box

Under the New Zealand Privacy Policies, before HiKOKI NZ discloses personal information overseas, HiKOKI will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the New Zealand Privacy Policy. However, an individual may consent to such disclosure without this requirement. If you consent to HiKOKI NZ disclosing your personal information to business partners or third parties overseas for the Purposes, please tick this box.

Note: If you do not provide consent, then HiKOKI NZ may not be able to fulfil the Purposes.


Important information on your HiKOKI Warranty

Enhanced Product Warranty for HiKOKI Products

Thank you for purchasing a HiKOKI Product. Your HiKOKI product comes with a HiKOKI (3) Year Warranty. As you may know, recent changes apply to Product Warranty provided with HiKOKI and Hitachi Power Tools purchased by a Consumer after 1st October 2018. The HiKOKI Warranty Policy document provided on purchase of your HiKOKI product may not take into account these recent changes. This warranty is offered in addition to rights provided to the purchaser by National Statutes and Legislation.


Terms and conditions of your HiKOKI Warranty

HiKOKI Power Tools and HiKOKI Outdoor Power Equipment are warranted against defective workmanship and faulty materials for a period of three (3) years from the date of purchase.*

In the event of a repair being required within the warranty period, the tool will be repaired without charge on the condition that:

The purchaser produces the original invoice or other purchase document as proof of date of purchase from an Authorised New Zealand HiKOKI Distributor.

And that

  • The complete tool is delivered to an Authorised Hikoki Service Agent, freight prepaid, and if found, on examination, to be suffering from a material or assembly defect.
  • The tool has been used in strict accordance with the Operating Instructions supplied with  the tool, and has been operated under normal conditions. For Electric Tools this includes operating the tool with the correct 230/240 Volt power supply at all times.
  • The repairs are not required as a result of normal wear and tear, or as a result of accident, misuse, neglect, or abuse of the tool. Overloading of the tool beyond its capacity, causing  burnout of the motor, armature and/or field coil is not covered by warranty.

In the instance of Outdoor Power Equipment, misuse includes:

  1. Operation of product with incorrect fuel to oil ratio
  2. Accident or physical damage, or damage caused by moisture, dirt, or corrosion
  3. Repairs by unauthorised parties and/or with unauthorised parts
  4. Improper set up or alterations
  5. Improper adjustments i.e. carburettor, etc.
  6. Operation of engine at speeds above HiKOKI recommendations
  7. Failures due to contaminated and/or old fuel

Products & applications excluded from the 3 year warranty period:

Lithium Ion Batteries, Battery Chargers
 2 Year Warranty

NiCd Batteries  – 1 Year Warranty

Powertool accessories: bags, cases, worklights, radio etc. – 1 Year Warranty

Benchtop Tools – Mitre Saws, Table Saws, Thicknessers etc. – 1 Year Warranty

Outdoor Power Equipment used in commercial applications – 1 Year Warranty

This warranty is offered to the original purchaser of the tool only. Tools operated in a Hire environment are not covered by this warranty. Normal wearing parts requiring replacement or adjustment are not covered by this warranty.

These parts include but are not limited to: o-rings, seals, bearings, carbon brushes, power leads, fuses, drive belts, hoses, spark plugs, starter cord, air and fuel filters, clutch shoes, vibration isolators, throttle cables, cutting chains, blades, driver bits, sockets, chucks, sanding pads and all cutting accessories.

Normal wear and tear includes cordless tool batteries that have come to the end of their useful life. Normal adjustments to the blades, laser markers, guards, chain, points, magneto, carburettor and spark plugs are the responsibility of the owner and are not considered part of this warranty.

This warranty is offered in addition to rights provided to the purchaser by national Statutes and Legislation.

The liability of HiKOKI and its National Distributor, Accent Tools Ltd, is limited to the repair of the tool and in no event will any liability be accepted for any direct, indirect, or consequential losses or damages whatsoever. Tools that have been Parallel Imported are not covered by this warranty and will not be supported by HiKOKI Service Agents.

Additional requirements for Outdoor Power Equipment:

It is a condition of the sale that the purchaser receives from the HiKOKI Dealer an explanation of the following information, as outlined in the Owners Manual:

  • The tools basic features and operational capability
  • Routine maintenance requirements
  • Safe operation of the tool including appropriate Personal Protective Equipment that should be used

 

This warranty is void if repairs are undertaken by someone other than an Authorised HiKOKI Service Agent. Authorised Service Agents are located nationwide and can be located on the HiKOKI website by clicking here.

*some exclusions apply, see below for details.

For enquiries on our Warranty Policy, please email us at warranty@hikoki.co.nz


HiKOKI Bonus MV Battery – Multi Volt Promotion

TERMS AND CONDITIONS: Bonus Battery – with any purchase of an eligible HiKOKI Power Tool (as set out below) from 01 October 2018 – 31 December 2018, until stocks last.

  1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. Offer is open to residents of New Zealand.
  3. The offer commences on 01 October 2018 – 31 December 2018 and is available while stocks last (“Offer Period”).
  4. To be eligible to claim the bonus item, claimants must have purchased a qualifying HiKOKI Power Tool through a HiKOKI dealer and/or reseller during the Offer Period. This redemption offer is valid only to those customers who purchase one of the selected HiKOKI or HITACHI Power Tool Kits or any two (2) of the qualifying 36V Bare Tools. Qualifying Kits are: DH36DPD(GGZ), DH36DMA(GAZ), G3613DB(GRZ), WR36DA(GRZ), CR36DA(GGZ), NR1890DBCL(GKZ), NT1865DBSL(GXZ), NT1865DBAL(GXZ), KC36DBDL(GKZ), KC36DGBL(GKZ), KC36GWL(GKZ), TSK36A1, TSK36A2, TSK36A3, TSK36A4, KC18DBDL(GKZ), KC36DPL(GKZ), KC36DRBL(GKZ), BL36200. Any (2) of the following qualifying bare tools are: DH36DMA(G4Z), WH36DB(G4Z), WR36DA(G4Z), WR36DB(G4Z), C3606DA(G4Z), C3607DA(G4Z), CG36DA(G4Z), CGDTA(G4Z), CH3656DA(G4Z), CS3630DA(G4Z), RB36DA(G4Z), CR36DA(G4Z). Qualifying HITACHI kits are: KC18DBDL(GB), NR1890DBCL(GX), NR1890DBCL(GY), NT1865DBSL(GX), NT1865DBAL(GX). Offer not available for any other HiKOKI Power Tool, Outdoor Power Equipment and or Accessory
  5. To be eligible to claim the bonus battery on purchases of eligible HiKOKI Power Tools at www.hikoki.co.nz/promotions/redemption, or by clicking here the bonus battery needs to be submitted via the online redemption form along with proof of purchase.
  6. HiKOKI reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.  Only one claim permitted per purchase.
  7. Please allow 6 weeks for delivery of bonus item.
  8. The bonus item is not transferable or exchangeable and cannot be taken as cash.
  9. Not available in conjunction with any other offer.
  10. Except for any liability that cannot be excluded by law, HiKOKI excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by HiKOKI NZ) due to any reason beyond the reasonable control of HiKOKI NZ.
  11. HiKOKI may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the HiKOKI Warranty) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, HiKOKI NZ may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including Japan, Australia and Europe. If HiKOKI does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at hikoki.co.nz/privacy or contact us at enquiries@hikoki.co.nz for any queries. Under the New Zealand Privacy Act, before HiKOKI NZ discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the New Zealand Privacy Act. However, an individual may consent to such disclosure without this requirement. By ticking the Terms and Conditions acceptance box, you consent to HiKOKI NZ disclosing your personal information to business partners or third parties overseas for the Purposes. Note: If you do not provide consent, then HiKOKI NZ may not be able to fulfill the Purposes.
  12. “HiKOKI NZ” is Accent Tools Limited, Private Box 302 012, North Harbour, Auckland 0751, New Zealand.

HiKOKI Social Media Promotion Terms & Conditions

  1. Information on how to enter and the prizes form part of these Terms and Conditions. Participation in HiKOKI’s Social Platform promotion (Facebook and Instagram) is deemed acceptance of these Terms and Conditions.
  2. The promoter is [Accent Tools Ltd], Private Box 302 012, North Harbour, Auckland 0751. Auckland (“Promoter”).
  3. Entry is only open to New Zealand aged 16 years or over.
  4. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  5. Promotion commences on date stated in the terms and conditions on that Social Media platform post (Facebook and Instagram) and ends on the date specified on that promotional post. (“Promotional Period”).
  6. If a promotion involves users to upload and or post a photo or video, individuals has forfeited their rights to the use of that imagery or video content, and all rights are transferred over to the owner HiKOKI New Zealand to use for marketing purposes without compensation.
  7. Multiple entries are permitted per person if specified, however, if the competition is to provide Photograph or video, each imagery must be unique and each entry must be submitted separately and in accordance with entry requirements.
  8. Incomplete or indecipherable entries will be deemed invalid.
  9. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  10. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
  11. A draw will be conducted by the promoter if applicable to that Promotional Opportunity
  12. The Promoter’s decision is final and no correspondence will be entered into.
  13. The valid entry drawn at random if applicable to that Promotional Opportunity
  14. The prize will often state a valued at (RRP). The prize will be delivered to the winner’s nominated residential address in New Zealand.
  15. Subject to the unclaimed prize draw clause, if for any reason a winner does not take a prize (or an element of a prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.
  16. If a prize (or part of a prize) becomes unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
  17. Total prize pool value is often speculated as (RRP) including GST.
  18. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash.
  19. A draw for any unclaimed prize may take place at a later date, subject to any directions from a regulatory authority. Any winners will be notified in writing and the winner’s name and postcode will also be published at [https://www.hikoki.co.nz/terms-and-conditions]
  20. Entrants agree that they are fully responsible for any materials they submit via the promotion including but not limited to Photographs (“Content”). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever where it has control of Content. Entrants warrant and agree that:
    1. they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
    2. their Content shall not contain viruses or cause injury or harm to any person or entity;
    3. their Content must not depict any other person, unless they have consent of that person to photograph them;
    4. the Content is the original work of the entrant that does not infringe the rights of any third party;
    5. they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act and warrant that they have the full authority to grant these rights; and
    6. they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.Without limiting any other terms herein, the entrant agrees to indemnify the Promoter for any breach of the above terms.
  21. As a condition of entering this promotion, each entrant licenses and grants the Promoter, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (which shall include Content) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.
  22. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  23. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  24. Any cost associated with accessing the Internet in relation to the promotion is the entrant’s responsibility and is dependent on the Internet service provider used.
  25. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the consumer guarantees act as provided under the Competition and Consumer Act. The Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  26. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking and/or use of a prize.
  27. As a condition of accepting a prize, each winner may be required to sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
  28. The Promoter collects personal information (“PI”) in order to conduct the Promotion and administer and facilitate subscriptions and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and prize suppliers. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at www.hikoki.co.nz/privacy-policy  The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how they may complain about a breach of the New Zealand Privacy Act or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose entrants’ personal information to any entity outside of New Zealand.
  29. Entry and continued participation in the promotion is dependent on entrants following and acting in accordance with the Instagram Terms of Use, which can be viewed at http://instagram.com/legal/terms/
  30. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram or Facebook. The information an entrant provides will only be used by the Promoter for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to Instagram. Instagram will not be liable for any loss or damage or personal injury which is suffered or sustained by an entrant, as a result of participating in the promotion (including taking/use of a prize), except for any liability which cannot be excluded by law.